 |
 |
 |
 |
 |
 |
 |
Payment:
A Plus currently accepts cash, check, or money order. Please note that all sessions are to be paid for before the
session begins. If you purchase a package, you will not only save money, but you will save the chore of paying your
trainer at the start of every session.
There will be a $30.00 fee charged for returned checks.
Cancellation of session/appointment:
In addition to spending time with our clients, A Plus spends a significant amount of time planning your customized workout
plan. For this reason, we ask that you give your trainer at least 12 hours notice should you need to cancel your session.
If you fail to notify your trainer within 12 hours, you will be charged for the session. We understand emergencies happen.
Our clients are given two 'emergency cancellations' per year. These may be used if you need to cancel and give short
notice (less than 12 hours).
It is important to keep your sessions so you stay on track with your program! If you need to cancel, please do so as soon
as possible.
It is rare that your trainer would need to cancel your session. However, if this occurs, your trainer will notify you a
full TWO DAYS before your session for your convenience. If your trainer cancels your session with less than two days
notice, your will get a FREE SESSION. We understand your time is valuable and we will make every attempt to give you
as much notice as possible should we need to reschedule.
Tardiness to session:
There will be days when we schedule back to back appointments. It is important that you be at your session on time.
Since training is done in your home, please make sure you are ready for your trainer's arrival. If we are unable to
start at the scheduled time, it may not be possible for your trainer to stay later than scheduled.
Buddy sessions:
Buddy sessions follow the same policies as individuals. If one client is unable to make the appointment, it is
recommended that the other still keeps the appointment. Since sessions are paid for up front, it is a good idea
for buddies to pay their share before booking appointments. Buddy workouts are a great way to stay on track.
Keep your buddy motivated to attend scheduled sessions! Your trainer will be happy to actively participate in your
'buddy workout' should your partner cancel.
Emergencies during a session:
Should you need to stop your session due to an emergency, you may use an 'emergency cancellation' so you will not be
charged.
Communication:
It is vital that you communicate with your trainer. There will be days when you do not feel like working out and may
be tempted to cancel. Our policies are designed to keep you on track and help us manage all our clients successfully.
If you do not feel like doing your regular work out it is still important to keep your session. Your trainer has
alternatives ways to exercise should you not feel 100%! The preferred message of communication is a phone call to your
trainer's cell phone. Texting is acceptable, however it is easier to discuss alternatives over the phone! Please DO
NOT email your trainer a 'short notice' cancellation. Since A Plus travels, we cannot constantly check our email.
Attire:
All clients are required to wear closed toe shoes for their training sessions unless otherwise directed by a health
care provider. Supportive sneakers tied securely are highly recommended.
Cell phone policy:
Our clients are encouraged to turn their cell phones and other distractive devices off during their session.
Exercise should be fun, stress free, and a way to escape the hustle of life. All A Plus Personal Trainers are
required to turn off their cell phones during your session. Should their phone ring, you will receive the session
for free!
Refunds
If for any reason you are unsatisfied with the service that your trainer provides, you are entitled to a refund.
A Plus will refund you for sessions NOT USED if you do not wish to continue your program with us. Please allow up
to two weeks for a refund check to be issued.